Connecteam introduces industry-first helpdesk for the

NEW YORK, Oct. 23, 2024 (GLOBE NEWSWIRE) — Connecteam, a leader in workforce management, has launched the first-ever help desk designed specifically to support deskless employees, i.e. those who not sitting at a computer – in industries such as retail, healthcare, construction, hospitality and field services. This innovative feature centralizes internal support requests for various business needs and allows employees to quickly direct an issue to the appropriate help desk – from real-time support to handling shift-related issues, onboarding, device malfunctions, payroll queries, and IT issues, everything from their mobile devices.

“By working closely with our customers, we have found that deskless employees often rely on phone calls and text messages to submit support requests, causing confusion and inefficiency for both employees and teams addressing the issues “In some cases, companies can even end up with complex and expensive tools that are not tailored to deskless teams,” said Amir Nehemia, CEO of Connecteam. “Our help desk is designed to streamline this process and ensure that whether an employee is on-site or in the field, they can easily connect with the right support team to ensure smooth operations.”

As the first mobile-first helpdesk designed for deskless teams, Connecteam offers businesses a streamlined, real-time solution that minimizes downtime.

This tool distinguishes Connecteam from established helpdesk solutions such as Zendesk and Jira, which are primarily designed for office-based environments. With its mobile-first approach, Connecteam offers a tailored solution for industries where employees are constantly on the move, ensuring their support needs are met efficiently.

Managers benefit from setting up a help desk tailored to their business needs, monitoring a central dashboard with full visibility to track tickets, monitoring team performance and ensuring quick resolutions.

In the age of digital transformation, Connecteam continues to lead the way by addressing the specific needs of deskless employees, increasing productivity and engagement across industries.

For more information, see Connectteam.com.

Media contact:

Tali Cohen – Product Marketing Manager
+972545772979
[email protected]

A photo accompanying this announcement can be found at