P&SC LIVE New York: Keynote – Kirsten Loegering, ServiceNow

Kirsten further explained that these systems were originally designed for control and record-keeping, rather than the dynamic, fast-paced environments in which companies operate today – leading to frustration among younger users.

She noted: “Our business processes are still flawed despite the multitude of technologies we have all used in the past.”

Instead, ServiceNow is proposing a “bold” shift toward an AI-powered platform to close these gaps, streamline operations and drive innovation, a move aimed at creating a cohesive, efficient business environment capable of is to adapt to future challenges and ultimately increase profitability and growth.

Automation revolutionizes Dropbox’s financial workflow

Kirsten explained how ServiceNow is revolutionizing finance and supply chain workflows through comprehensive digital transformation.

She emphasized the need to digitize end-to-end processes: “We believe it is time to break free from the limitations of your data systems and truly digitize your entire end-to-end process at one pace “that many legacy systems simply cannot manage.”

“The ServiceNow platform gives you the opportunity to bring all different stakeholders and buyers together to collaborate.”

She highlighted a large company that uses ServiceNow in the form of Dropbox. There, employees use a user-friendly portal to submit procurement requests, simplifying and streamlining the entire process.

This transformation enabled Dropbox to automate more than 1,000 ERP and risk assessment processes, significantly improving compliance and reducing procurement cycle times.

Kirsten noted that ServiceNow’s modular approach allows companies like Dropbox to address specific challenges incrementally, quickly proving the value of the platform without having to overhaul entire systems.

This strategic implementation of AI and automation underpins the company’s commitment to continuous organizational transformation and value creation.